Data Protection & Your Rights
Your privacy matters to us. This Privacy Policy explains exactly what personal information luckysabong collects when you use our platform, how we use and protect that data, and what rights you have as a player based in the Philippines. We are committed to handling your information responsibly and transparently, in line with applicable Philippine data protection law. Please read this page carefully before registering or using any part of the platform.
When you register on luckysabong, we collect the information you provide directly — including your full name, date of birth, email address, mobile number, and preferred payment method details. This information is necessary to create and verify your account, process deposits and withdrawals in Philippine pesos, and comply with our legal obligations under Philippine law. We may also collect a copy of a government-issued ID when identity verification is required before your first withdrawal or when our compliance team flags an account for review. All identity documents are stored securely and accessed only by authorised personnel.
We also collect data generated by your use of the platform — such as your login history, betting activity, game session data, device type, browser version, and IP address. This usage data helps us detect suspicious activity, prevent fraud, improve platform performance, and personalise your experience. We do not sell, rent, or share your personal data with third-party advertisers or marketing companies under any circumstances.
To process your deposits and withdrawals in Philippine pesos, we collect and process transaction records including deposit amounts, withdrawal requests, payment method identifiers (such as your GCash or Maya account reference), and transaction timestamps. We do not store your full card numbers or mobile banking PINs — payment processing is handled through secure, encrypted channels provided by our payment partners. Transaction records are retained for the period required by applicable Philippine financial regulations and are used solely for the purposes of processing your requests, resolving disputes, and meeting our legal reporting obligations. If a transaction is flagged as potentially fraudulent, our compliance team may review the associated records and, where required by law, report the matter to the relevant Philippine authorities.
We use industry-standard encryption (TLS) for all data transmitted between your device and our servers, and sensitive data at rest is protected using appropriate technical safeguards. You can review your own transaction history at any time from your account dashboard. If you believe there is an error in your transaction records, please contact our support team at [email protected] and we will investigate promptly.
luckysabong uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and ensure the platform functions correctly on your device. We also use technical cookies to monitor platform performance and identify errors that may affect your experience. These cookies do not track your activity across other websites and are not used for advertising profiling. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform.
We collect standard server log data including your IP address, browser type, operating system, referring URL, and pages visited. This technical data is used exclusively for security monitoring, fraud prevention, and platform optimisation. Log data is retained for a limited period and is not linked to your personal account information unless a security investigation requires it. We do not use any third-party analytics or advertising tracking scripts on the luckysabong platform.
We use your personal data to operate and maintain your account, process financial transactions, verify your identity, deliver customer support, and send you important service notifications such as deposit confirmations and security alerts. We may also use aggregated, anonymised data to analyse platform usage trends and improve our services for all Filipino players. We will only contact you with promotional communications if you have opted in to receive them, and you can withdraw that consent at any time by updating your account preferences or contacting support. We never use your data for purposes beyond those stated in this Privacy Policy without first obtaining your explicit consent.
Under applicable Philippine data protection law, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete your data where there is no legal basis for continued retention. You also have the right to object to certain types of processing and to request that we restrict how we use your data while a complaint is being investigated. To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request. We will respond within the timeframe required by law and will not charge a fee for reasonable requests.
luckysabong does not sell or rent your personal data to any third party. We share your information only in the following limited circumstances: with payment processors and banking partners strictly as needed to complete your transactions; with identity verification providers when account verification is required; with regulatory or law enforcement authorities when we are legally obliged to do so; and with our technical service providers who assist in operating the platform under strict data processing agreements that prohibit them from using your data for any other purpose.
All third-party service providers we work with are required to maintain appropriate security standards and to process your data only in accordance with our instructions and applicable law. We do not transfer your personal data outside the Philippines except where required by law or where adequate data protection safeguards are in place. If you have questions about specific third parties we work with, you are welcome to contact us at [email protected] for more information.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include TLS encryption for data in transit, access controls that limit who within our organisation can view sensitive account information, and regular security reviews of our systems and processes. Despite these precautions, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your luckysabong account and to enable any additional security features available in your account settings.
We retain your personal data for as long as your account is active and for the period required by applicable Philippine law after account closure — typically to meet financial record-keeping and anti-money laundering obligations. Once the retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you close your account and wish to request early deletion of your data, please contact [email protected] and we will assess your request in line with our legal obligations.
Common questions from Filipino players about how luckysabong handles personal data.
We built luckysabong with Filipino players in mind — that means clear policies, secure systems, and full respect for your privacy. Ready to get started? Create your free account today or visit our FAQ for more answers.